Support & FAQ.
A real person reads every message. If something's broken, confusing, or just a quirky idea — we'd love to hear it. Most answers live below; if yours doesn't, the email's right there.
Reach the team
Before you write in
A few things that solve most issues in under a minute:
- Make sure you're on the latest version of WordScope from the App Store.
- Force-quit the app (swipe it away in the App Switcher) and reopen it.
- If a purchase didn't unlock, tap Restore Purchases in Profile.
Frequently asked
How do I cancel my subscription?
All WordScope subscriptions are billed by Apple, so cancellations happen in iOS Settings — not inside the app. Open Settings → [your name] → Subscriptions → WordScope and tap Cancel Subscription. You'll keep access until the end of the current billing period.
Deleting the app does not cancel a subscription. You have to cancel it through Apple.
I paid but nothing unlocked. What do I do?
Open WordScope, go to Profile → Restore Purchases, and sign in to your Apple ID if asked. This re-checks your entitlement with Apple and unlocks anything you've paid for.
Still nothing? Email support@wordscope.io with the Apple ID email used for the purchase — we'll help you sort it out.
Will my words sync between my iPhone and iPad?
iCloud sync is on the roadmap. Today, WordScope keeps everything on the device it's installed on. Once sync ships, your progress will follow your Apple ID through Apple's CloudKit — we never see it.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the WordScope charge, and choose Request a refund.
If something about the app itself went wrong, write to us first — we may be able to help directly before you escalate to Apple.
I have an idea for a new feature.
Yes, please. Send it to support@wordscope.io with the subject line Idea. We keep a running list and re-read it before every planning cycle.
Still stuck?
Write to support@wordscope.io — tell us what you tried, what happened, and what device you're on. A real person will reply.